Job Description:
Are you someone with a knack for problem-solving and a passion for technology? As a Technical Support Analyst, you’ll play a crucial role in providing technical assistance and troubleshooting solutions to end-users. Guided by seasoned professionals, you’ll gain hands-on experience in diagnosing technical issues, resolving software and hardware problems, and ensuring customer satisfaction through effective communication and support.
This is a seasonal, fully remote, co-op position. Initial systems training will be provided remotely over Zoom.
Responsibilities:
- Provide first-line technical support to end-users via phone, email, or chat, resolving issues promptly and efficiently
- Diagnose and troubleshoot software and hardware problems, escalating complex issues to senior support specialists as needed
- Document support tickets accurately, maintaining detailed records of troubleshooting steps and solutions
- Assist in the deployment and configuration of software applications and hardware devices, ensuring compatibility and functionality
- Collaborate with cross-functional teams to identify recurring technical issues and contribute to the development of solutions and best practices
- Stay updated on product knowledge and industry trends, continuously enhancing your technical skills and expertise
Qualifications:
- Educational knowledge in Computer Science, Information Technology, or a related field preferred.
- Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
- Excellent communication and interpersonal skills, with a customer-focused approach to technical support
- Detail-oriented with a high level of accuracy in documenting technical procedures and solutions
- Ability to work effectively both independently and as part of a collaborative team
- Enthusiasm for learning and a proactive attitude towards professional development in the field of technical support
Benefits
- Employee pricing and discount at our store
- Flexible work hours
Ready to join our team? Apply below!
We appreciate everyone who applies. However; only the candidates being considered will be contacted due to time constraints.
Job Posting ID: CO-2110